How Does Billing Work for Teams?

OpenAssistant team plans are billed per user. When you add a team member, an additional seat is added to your account at the same subscription price as your plan.

When you send an invitation to a new team member, an additional license is added to your subscription.

Billing for the new seat begins when the invitation is sent, whether or not the invited user has accepted the invitation yet.

If you add a user in the middle of your billing cycle, you'll be charged immediately for the new seat, prorated for the remainder of your current billing period.

Adding users does not change your team's billing cycle. All seats will continue to renew together on your existing monthly or annual renewal date.

For instructions on adding users, see How to Invite Team Members.

By default, each paid user receives 5,000 credits per month.

Admins can manage individual users and their credit allocations from the Seats section of Billing.

If some members of your team use OpenAssistant more heavily than others, you can increase the monthly credit allocation for individual users.

Credit allocations are based on a multiplier of the standard seat. Increasing a user's allocation also increases the subscription price for that seat by the same multiplier.

For example, on a $75/month plan:

This lets you provide additional recurring credits to heavy users without increasing the allocation for everyone on your team.

Teams can also purchase additional pooled credits that are available to the entire team.

Depending on your team's credit settings, users can draw from the shared pool when they need credits beyond their individual allocation.

Purchased pooled credits roll over from month to month and remain available while your team's subscription is active.

For more information about individual and pooled credit modes, see How Do Credits Work for Teams?