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OpenAssistant Billing Overview

How OpenAssistant billing, seats, and plan changes work

OpenAssistant billing is subscription-based, with pricing and features that vary by plan. Here's how it works.

Plans & Pricing

See the Pricing page for current plan names, prices, and what each tier includes — this is the one place we keep it accurate as plans change.


How Billing Works

Seat-Based Billing

  • Team billing is handled per organization and is seat-based — you pay for the number of users (seats) on your team, on top of your plan's usage allowance.

  • Team admins manage seat count by inviting or removing team members.

  • Billing for a seat typically starts as soon as a team member is invited — even if they haven't yet accepted the invite.


Adding or Removing Team Members

When adding a member:

  • A new seat is billed as soon as the invite is sent.

  • If added mid-cycle, the charge is prorated for the remainder of the billing period.

When removing a member:

  • You retain access to that seat for the rest of the current billing cycle — no refunds are issued for the unused portion.

  • You can assign that seat to another user at no additional cost during the cycle.


Changing Plans or Cancelling

Downgrades or Cancellations:

  • Changes take effect at the end of your current billing cycle.

  • You'll retain access to your current plan until the period ends — no refunds for downgrades or cancellations.


Mid-Cycle Seat Changes

  • If you add seats mid-cycle, they're charged immediately and prorated for the remainder of the current billing period.

  • Your team's billing cycle date doesn't change.


FAQs

Can I move a seat to another user?
Yes — if you remove a user, that seat is still paid for the current cycle and can be reassigned to another team member at no extra charge.

What happens if I downgrade my plan?
Downgrades take effect at the end of your current billing period. You'll continue to have access to your current tier until then.

Do you prorate mid-cycle additions?
Yes — when you add a new seat mid-cycle, it's charged immediately on a prorated basis.

Where do I see my exact plan, credits, and invoices?
Team → Billing in the dashboard — Overview, Plan, Credits, Seats, Usage, and Invoices.

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